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A Peer-reviewed scientific articles/A1 Journal article (refereed), original research
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Trust in Banks, Journal of Economic Behavior and Organization January (2019). Fungáčová, Zuzana; Hasan, Iftekhar; Weill, Laurent

Category A Peer-reviewed scientific articles
Sub-category A1 Journal article (refereed), original research
auki Internal authors
All authors as text Fungáčová, Zuzana; Hasan, Iftekhar; Weill, Laurent 
Number of authors
Status Published
Year of publication 2019 
Date 15.01.2019 
Name of article Trust in Banks 
Name of journal Journal of Economic Behavior and Organization
Volume of issue 157 
Number of issue January 
Pages 452-476 
Abstract Trust in banks is considered essential for an effective financial system, yet little is known about what determines trust in banks. Only a handful of single-country studies discuss the topic, so this paper aims to fill the gap by providing a cross-country analysis on the level and determinants of trust in banks. Using World Values Survey data covering 52 countries during the period 2010–2014, we observe large cross-country differences in trust in banks and confirm the influence of several sociodemographic indicators. Our main findings include: women tend to trust banks more than men; trust in banks tends to increase with income, but decrease with age and education; and access to television enhances trust, while internet access erodes trust. Additionally, religious, political, and economic values affect trust in banks. Notably, religious individuals tend to put greater trust in banks, but differences are observed across denominations. The holding of pro-market economic views is also associated with greater trust in banks.
Free text descriptor in Finnish pankit; pankkipalvelut; instituutiot; luottamus; 
Free text descriptor in English Banking; Trust; Institutions; Religion 
JEL-codes G21, O16, Z1 
ISSN / e-ISSN 0167-2681 
auki Internet addresses
Additional information Available online 1 September 2017.
Notes BOFIT DP 7/2016 

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